Thank you Marlene & team for all your help and exceptional service. You really went above and beyond to make sure we got the vehicle we needed & delivered it promptly. We will definitely use your services again. thank you Lisa and Daryn Emmett.
I booked a 16' cube van online and got a confirmation email to pick it up at the airdrie location. I drove from the from the south end of calgary only to find out that the location has moved to n.w calgary. When I finally got a hold of someone at that location I was told that they didn't have any cube vans available for rent.I ended up going to enterprise in airdrie and they gave me a great deal on a full size van (almost half price). So glad I didn't have to deal with discount rentals. They are so disorganized they don't even know where there locations are or what vehicles they have.
The customer service was supreme!!! From booking through to completion I couldn't ask for better service. Even though they were in the middle of moving offices the staff worked very hard to make sure our experience was positive. Five stars are well deserved
Darlene is the one to avoid. She is an extortionist! She says she is the district manager and if her standard and way of operation is what Discount relies on, then I would never use them ever. She signed off on my rental at full tank and told me to bring it back at full. I drove total 27.6kms and filled up the truck to full. Costed 21 dollars, that means I drove around 100kms, which I didn't. I brought up the issue noting that the vehicle she gave to me as full was not full and based on my calculation, they owe me 15 dollars in fuel. I didn't use up the fuel and she said I owe her a filled up car. She took the paperwork then forged it by writing a 7 next to 8, making it a 7/8. She then said she never told me the vehicle was full and it was my error for bringing it back at full.1. Do you job and check to make sure the vehicle is actually full in fuel before you tell the customers that it is and have them sign off, trusting Discount in the first place.2. Don't argue with a customer when they bring up a valid error made on your part.3. Don't forge a document to hide your error, especially if you are a manager of any sort.
Darlene says she is a manager or or district manager or something like that, and she has zero concept of customer service, not sure how she got to where she got to. She is rude to her fellow employees and she lies to her customers. She even forged the contract document so she is not liable for her mistake. Don't deal with her.
Discount Car & Truck Rentals is a Canadian Car Rental based in Airdrie, Alberta. Discount Car & Truck Rentals is located at 1001 Highland Park Blvd, Airdrie, AB T4A 0R2, Canada.
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