Where has integrity, quality and customer service gone? In 1938 the vision for McArthur Fine Furniture was clear bring people home, exceed expectations and deliver a unique experience. This is a quote from their website however, the key word in this sentence is the word was. Somewhere along the line and three generations later their vision has been watered down to poor quality and the word sorry that has no meaning behind it. In December 2016 we purchased a sofa and two recliners from this company, along with a 5 year extended warranty that we were led to believe would cover the any problems that may incure in the future. However, fast forward fifteen months later and we call because the padding on the foot rest has slipped out of position and the leather is showing wear on the arms rest. It also appears that the foam is breaking down on the arm rest and seat of the sofa because there are small white specs appearing on the leather. We were told by the representative from McArthurs that this is a manufacturer default and that is not covered in their warranty. (That is only 1 year warranty )It is only my husband and I that live here we do not abuse our furniture. We have other leather furniture in our home that is probably 10 to 15 years old and looks better than this sofa and recliners from McArthurs. This company is more than happy to take your money for the furniture and offer an extended warranty that isnt worth the paper its printed on. My advice to anyone is STAY AWAY from McArthur if you want good quality and customer service. Rachelle
This is a nice Warehouse to deliver to with lots of room to maneuver and modern loading docks.
Impeccable service, been to many stores in Calgary & this one trumps for service & quality
Great furniture buying experience.
McArthur Fine Furniture is a Canadian Furniture Store based in Airdrie, Alberta. McArthur Fine Furniture is located at 141 Gateway Dr NE, Airdrie, AB T4B 0J6, Canada.
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