We moved all our home furniture and boxes from Missisuaga to Edmonton with Starway movers in the last week of June. Thanks to Renee and the whole team for making our experience really wonderful from dissembling our furniture to covering , loading and then unloading all our belongings in the rooms as labeled. The whole staff is very cordial and professional. I would definitely suggest that they are the best movers I came across and at a very reasonable price.
We had the worst experience ever, this company lost our Bose speaker, broke our bed, scratched all our furniture and overcharged us.They didn't respond for any of it, they committed to something that they clearly couldn't provide. I encourage everyone to work with someone else.
**Update- this company has zero integrity. After I posted this review on the BBB website, they responded with complete lies stating my husband's bike was found, it was being delivered to us and basically stated I was lying. BBB wouldn't allow me to respond. This was a total lie, we never got his bike back and it was made up to make themselves look good.***Because I have done a long distance move before, I knew I was trying to pick the best company out of the worst. They are all awful, there really needs to be better regulation in this industry. I thought I did my homework as best I could and very nervously chose Starway (who btw is Midwest Moving, or used to be, or is owned by the same people and have awful reviews, I found this out when Midwest were the ones that charged my credit card for the deposit). From the start, they were great, of course, they want your business. The in home estimate was good in terms of her being polite and clear on the policies, etc, but she barely looked at what I had and over quoted me 1400 lbs. I was adamant on being at the weigh scale before and after because I know how these companies work and they were willing to accommodate me, although you have to be persistent or they will pretend they didn't know. Just like negotiating the fuel surcharge down, as a consumer watch what they do, because time and time again they bumped it back to 11%, time and time again, I had to remind them we agreed on 5%. On the day of moving, the guys were late without a phone call so my husband waited at the weigh scale for over an hour, not too big of a deal, we are reasonable people and can overlook this kind of thing. The guys who loaded our stuff were really good, careful, professional. I was told our stuff would be on its way from Alberta to Ontario that week and we could expect it at our destination 5-10 business days later. Doing this before, I knew it was a lie, but I expected it to take about 3 weeks. It took 4 1/2 weeks. All of a sudden the emails stopped being answered, phone calls not returned, every one was sick....for a long time...I think about 3 weeks! And then the movers come, unload and I notice my husbands very expensive mountain bike is missing.....and another item, a table top which we didn't miss as much but it still has not been returned to us. Again, just got the run around, told we can submit a claim, but I know how it works after a $350 deductible and then being reimbursed by weight, we would be paying to make a claim. SO where is my husbands bike?? I would think something like this just doesn't disappear and gets lost. No apologies, no nothing. Just - "I'm sure it will turn up" well it hasn't....or "make a claim" well that doesn't work out either. So no one gets held accountable for "losing" your items. Rent a Uhaul and do it yourself!
The reason I chose Starway was because of how Liz took care of my needs over the phone. Everyone wanted our business but was not patient enough to listen to what I needed and Liz took very good care of us. The move went well, the team was careful and the only thing that got broken was a item I packed myself. I also have to add that one of the movers cut his hand and should stopped to take care of his cut but insisted on pushing through and went to doctor at end of day to get assistance. Great work Liz!!
Please AVOID this company AT ALL COST!!! It deals with a fraudulent company in Ontario, called Nation Wide Vanlines. They lost one of my bags and did not even offer an apology, let alone make any effort to find my bag. They say they use government approved weight scales, but they bill you for extra weight. They sent me the scale ticket nearly a month after they had weighed my belongings, and the empty scale date was February 10th. I had my things picked up on April 21st!!! They are liars. DO NOT let their smooth talking sales people (Sue especially) con you! If you want to use a moving company, use one registered with the Canadian Association of Movers.
Starway Moving and Transport Inc is a Canadian Moving Company based in Airdrie, Alberta. Starway Moving and Transport Inc is located at 202 - 191 Edwards Way SW, Airdrie, AB T4B 3E2, Canada.
Please contact with Starway Moving and Transport Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Starway Moving and Transport Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Airdrie
You Might Also Consider